Privacy Policy

1. Information We Collect

A. Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Account credentials (email, username, password)
• Appointment details (date, time, location)
• Vehicle information (make, model, year, size, condition)
• Special instructions or notes
• Communications with us (calls, messages, emails)

Passwords are securely stored using encryption and industry-standard security practices.

B. Information Collected Automatically

When you use our website or services, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and usage activity
• Approximate location (based on IP address)
• Cookies and similar tracking technologies

C. Payment Information

Payments are processed securely through third-party providers, including:

• Stripe
• Square
• PayPal
• Zelle

We do not store full credit or debit card numbers on our servers. Payment processors handle all sensitive payment data securely.

2. How We Use Your Information

We use your information to:

• Create and manage user accounts
• Schedule and manage car wash and detailing appointments
• Send appointment confirmations and reminders
• Communicate via phone, SMS, or email
• Provide customer support
• Improve our services and user experience
• Send promotional messages and offers (with opt-out options)
• Ensure safety, security, and fraud prevention
• Comply with legal obligations

3. Sharing of Information

We may share your information only as necessary and under strict security standards.

A. Service Professionals (Detailers)

To complete your booking, limited information (such as your name, service address, vehicle details, and appointment time) may be shared with assigned professionals.

All shared information is handled in a 100% secure and confidential manner.

B. Service Providers

We may share information with trusted third-party providers who assist us with:

• Website hosting
• Analytics
• Communications (SMS, email, calls)
• Payment processing

These providers are required to protect your information and use it only for authorized purposes. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

C. Legal Requirements

We may disclose information if required by law or to protect the rights, safety, and security of our users or business.

4. Cookies & Tracking Technologies

We use cookies and tracking technologies such as:

• Google Analytics
• Meta Pixel
• Other analytics and performance tools

These tools help us understand how users interact with our website and improve performance.

You can disable cookies through your browser settings, though some features may not function properly.

5. Communications (SMS, Calls, Email)

If you opt in by checking the SMS consent box on our booking form, or by giving verbal consent when booking by phone, Mobile Car Wash App will send you text messages about your appointment, such as booking confirmations, appointment reminders, notices when your detailer is on the way, and service updates.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of all text messages, or reply HELP for help. You can also contact us at (530) 685-5757 or contact@mobilecarwashapp.com. Consent to receive text messages is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Some calls may be recorded for quality assurance and training purposes, depending on the situation and applicable laws.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Maintain accounts
• Meet legal and business requirements

7. Data Security

We use industry-standard administrative, technical, and physical security measures to protect your personal information.

However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

You have the right to:

• Request access to your personal information
• Request correction or deletion of your data
• Opt out of marketing communications

California Residents (CCPA / CPRA)

If you are a California resident, you may have additional rights regarding your personal information.

We do not sell or share personal information for advertising purposes.
Your information is private and is not used for ads or remarketing.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us: